When you have decided on a favor you would like to purchase, lick on the Add To Cart Button. This will store your choice in your Shopping Cart. IF you would like to buy more than one of your chosen item, type the number in the Quantity Box of the Shopping Card and click on Update Total. If you would like to remove an item from the Shopping Cart, click your cursor on the grey X Box next to the item. If you would like to browse for more favors, click on More Shopping. Any items you currently have in your Shopping Cart will remain there until you decide to purchase them and Check Out.
Confirm Your Delivery Information
Please make sure your shipping address is correct and that you have chosen the desired shipping method. Orders exceeding $300 in total must only be shipped to the billing address on your credit card (due to Fraud); otherwise the order will be cancelled. No alternative shipping address will be accepted in this matter.
Will I Receive Order Confirmation And Tracking Information By E-Mail
When your order has been PROCESSED and ready to SHIP from our facility, you will receive and E-MAIL from A THANK YOU FAVOR containing your UPS delivery and TRACKING information. We do not accept phone orders. For your protection and ours, we only accept internet orders.
Do You Ship Internationally
Yes, some of our products can be shipped to Canada and Puerto Rico.
What Method Of Payment Do You Accept
We accept VISA, MASTERCARD and DISCOVER. Please be advised that your credit card must be charged first before your order is shipped.
Is Shopping On Your Site Secure
Yes of course! Your account details are SAFE and SECURE. Our site is 128-bit encrypted using SSL protection, this makes your account details safe and secure. All credit card information is processed through our secure, fraud resistant payment gateway and no credit card information is ever stored in our site database. You are responsible for keeping your Username and Password safe to prevent unauthorized access to your Customer information.
When Will I Receive My Order
You may select an option of delivery (Standard, 3-day, 2-day, or overnight). You have the option of having it delivered Express in 1-12 days in the 48 State Continental America or take the default cheaper option and receive the goods in 4-10 days in Continental America. Delivery times are based on how long it takes after it leaves our hands. The time it takes to process the order, usually from 1 - 12 days, should be added to the delivery time. Longer processing times, for personalized items and such can take up to 15 days.
What If My Order Does Not Arrive In Time
A THANK YOU FAVOR cannot be held liable for delays in delivery due to WEATHER, UNFORSEEN PROBLEMS OR MISSED EVENTS. Please choose the appropriate SHIPPING METHOD during CHECK OUT and if possible, allow extra time to avoid the issues.
What If My Order Arrives Damaged
*PLEASE INSPECT ALL MERCHANDISE UPON RECEIPT* Some occasional damage is inevitable. Please take photos of the damaged product(s)in order to prove your claim. We will issue credit or send you replacements, but please allow enough time to receive the replacements via UPS ground service. We cannot be responsible for any air charges necessary to get you the replacements in time for your event. If an order needs to be returned due to damage in shipping or an error made on our part, we need to be contacted within 3 business days of receipt of the merchandise to issue a return authorization so that we can immediately file a damage claim with the shipper and so we can offer an exchange for the correct product or a full refund. A RMA number must be obtained from our Customer Care Center by submitting the Returns Request From which can be found by clicking on the Returns and Damages Link.
How Do I File A Claim For Missing Or Damaged Items
All claims for damaged, defective or missing product(s) must be filed with A Thank You Favor within 7 business days of receiving your order. Please take photos of the damaged product(s) in order to prove your claim. Please call our customer service department or email us to initiate a claim. Please note that A Thank You Favor is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS and FedEx). However, A Thank You Favor will be happy to assist you in filing a claim with the shipping carrier. This may take up to 10 business days. If the claim is approved by the shipping carrier, a refund will be issued. Non-personalized products will be subject to a 20% restocking fee for all returns.
How Do I Change Or Cancel My Order
You may change or cancel you order as long as the order has not been processed and shipped. Exceptions: For all PERSONALIZED items, once the order has been processed, we do not allow changes or cancellations to be made.
**PERSONALIZED, CUSTOM ORDERS, DISCONTINUED, FOOD WRAPPERS AND/OR FOOD PRODUCTS ARE NOT RETURNABLE OR REFUNDABLE** Returns are accepted within thirty (30) days of shipment. The merchandise must be in original condition and packaging so we can restock to resell the item. We do not accept returns on individual pieces or partial orders. You will be credited for the value of the merchandise only. The cost of round-trip shipping is at your expense. If you received "free shipping" on your order, we will re-apply the original shipping cost and deduct from your refund. An RMA number must be obtained from our Customer Care Center by submitting the Return Request Form. UNCLAIMED shipments that are returned to A THANK YOU FAVOR will be assessed a 20% restocking fee, the cost of shipment will be forfeited, you will be notified by e-mail and given a refund less shipping costs and restocking fees. Unclaimed packages that are returned to A THANK YOU FAVOR by an error on our part will be reshipped free of charge. REFUSED shipments that are returned to A THANK YOU FAVOR will be assessed a 50% restocking fee, the cost of shipment will be forfeited, you will be notified by e-mail and given a refund less shipping costs and restocking fees.
What About Sales Tax
A THANK YOU FAVOR charges 7% sales tax for the State of Florida.
What If My Shipment Does Not Arrive In Time For My Event
A THANK YOU FAVOR is not responsible for missed events. Customers are responsible for reading the TERMS webpage in it's entirety before purchase as processing time is stated on your Shopping Cart. Please allow enough time for processing and shipping before your event.
What Information Do You Collect From Me
When you make a purchase with A Thank You Favor, you submit your name, email address, and delivery address. This information allows us to fulfill your orders and to contact you should the need arise. You can change or modify your information at any time by logging into "My Account" with your email address and password that you registered with at time of purchase. Information gathered on this site will only be used for delivery of your items. We may need to share your name and address with vendors in order to have specialty items delivered directly to you. Your information will NEVER be made available to third party companies other than those directly involved with delivering your items and NEVER sold to mailing list distributors. See our Privacy Notice for more information.
Request For Change Of Shipping Address
If there is a request for an address change once the order has been shipped, the customer will be responsible for UPS intercept fees. If your order exceeds $300.00 (see Confirm Your Delivery Information) you will not be able to change the delivery address.
Unclaimed and Refused Shipments
UNCLAIMED SHIPMENTS that are returned to A Thank You Favor will be assessed a 20% restocking fee, the cost of shipment will be forfeited, the customer will be contacted by email and given the option of a refund minus the restocking fee or reshipping at cost of shipping plus the restocking fee. UNCLAIMED packages that are returned due to A Thank You Favor's error will be reshipped free of charge. REFUSED PACKAGES that are returned to A Thank You Favor will be assessed a 50% restocking fee, shipping will be forfeited and the item will be removed from the order. The customer will be contacted by email only.